Inferior Poet

If we find out something on the product that we support that the subject matter experts haven’t discovered yet, we (moderators) get extra points in our performance score. There’s a technical term for this but moderators call it extra mile. The highest score we can get in the metric related to this is 3 (granting that you do not have deductions because you would definitely get lower). But if we suggested something that works and isn’t in the process, we would definitely get 4.

I’m totally angry. A point was deducted my QM score for the second week of July because of incorrect branding. I’ve been appealing for this QM attribute for the last three weeks. Finally, the product manager from the #1 computer company in the U.S. confirmed that it’s not incorrect. QCs used to ding all moderators on this QM attribute. Moderators appeal only to the QC who monitored the session but when I was dinged on this attribute, I escalated this to the higher gods. Now the process is corrected but the QC won’t retract the deduction.

And now my point is, are you kidding me?!!! The process was corrected at my expense? QC said that we still follow the previous (incorrect) process since the time I responded to the client it’s the existing documented course of action. Really now! They came up with the correct method because I appealed. I should be getting an extra mile points on this. I know it’s just one point but three points deduction in a month is considered failed for that fiscal month.